Customers

AT&T raises prices 7% by making its customers pay AT&T’s property taxes

Getty Images | Aurich Telecom companies like AT&T love creating new fees to tack on customer bills, and they really love raising those fees after customers sign contracts that are supposed to lock in a consistent price. It’s a win-win for the company, but not the customer: AT&T gets to advertise a lower price than …

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Comcast incorrectly charged 2,000 customers for exceeding data cap

Getty / Aurich Lawson Comcast’s data-usage meter gave thousands of customers inaccurate readings for two months because of a software bug, causing the broadband provider to incorrectly charge about 2,000 users for exceeding their monthly data caps. Comcast has admitted the error and told Ars it is giving refunds and additional credits of $50 each …

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Customers growing more frustrated at inability to get answers from brands

Chart of the Week: 34% of customers are frustrated at not being able to find answers to simple questions. Could updated customer service channels help? As it becomes easier to find information and make purchases, customers are becoming increasingly impatient. Brands need to ensure they are reducing this frustration by offering the highest possible level …

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BT customers offered vital free upgrade as broadband prices drop to new low

BT has just announced the launch of a big new update with some customers getting vital new security features for free. This important upgrade, which is available on BT’s Smart Hub 2, includes refreshed Wi-Fi controls with users now able to manage their family’s screen time by simply pausing the internet at home or scheduling which …

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