Getty Images | Aurich Telecom companies like AT&T love creating new fees to tack on customer bills, and they really love raising those fees after customers sign contracts that are supposed to lock in a consistent price. It’s a win-win for the company, but not the customer: AT&T gets to advertise a lower price than …
AT&T raises prices 7% by making its customers pay AT&T’s property taxes Read More »
We all know bad customers are unpleasant to deal with. The consequences of bad customers can reach into other aspects of your business, too. They contribute to churn when they don’t listen to you and don’t realize value from your offering. They take up more than their share of resources in terms of time and …
How to Spot Bad Customers – and How to Deal with Them Read More »
Getty / Aurich Lawson Comcast’s data-usage meter gave thousands of customers inaccurate readings for two months because of a software bug, causing the broadband provider to incorrectly charge about 2,000 users for exceeding their monthly data caps. Comcast has admitted the error and told Ars it is giving refunds and additional credits of $50 each …
Comcast incorrectly charged 2,000 customers for exceeding data cap Read More »
Chart of the Week: 34% of customers are frustrated at not being able to find answers to simple questions. Could updated customer service channels help? As it becomes easier to find information and make purchases, customers are becoming increasingly impatient. Brands need to ensure they are reducing this frustration by offering the highest possible level …
Customers growing more frustrated at inability to get answers from brands Read More »
BT has just announced the launch of a big new update with some customers getting vital new security features for free. This important upgrade, which is available on BT’s Smart Hub 2, includes refreshed Wi-Fi controls with users now able to manage their family’s screen time by simply pausing the internet at home or scheduling which …
BT customers offered vital free upgrade as broadband prices drop to new low Read More »
Sky TV customers can still reduce their monthly bills but there’s not much longer to grab the discounts. The satellite firm has been running the savings for the past few weeks but some of the offers come to an end on Thursday (October 10). So, there’s still time to reduce your bill and here’s a …
Sky TV and broadband customers must act soon to get these lower prices Read More »
