Google appears to be rolling out a messaging feature to Google My Business customers. Both Mike Blumenthal and @AnthonyCGuzman posted that they and their customers are starting to notice the feature within Google My Business. This is a feature Google began testing in November of last year. Google has confirmed this is now fully rolling […]
Google begins rolling out messaging feature within Google My Business Read More »
As Twitter continues to make enhancements that facilitate more open dialogue in the Direct Message channel, we find that consumers are requiring more direct and real-time tools to talk to brands and businesses. It’s clear: the next wave of customer service is here and models an in-the-moment, back and forth exchange–similar to the one you
Twitter Contact View & Real-Time Direct Messaging Read More »
Last week, Sprout Social announced a do-it-yourself bot creation platform for Twitter. This week, Snaps has released its self-service Conversational Marketing Cloud, which lets marketers create chatbots, emoji keyboards and custom iMessages. The platform has been in beta testing with selected brands — including Nordstrom, Nike Jordan and Marriott Rewards — for the last year
Snaps launches a Marketing Cloud for chatbots, messaging and emojis Read More »
