NPS

Stay on Top of Customer Feedback with NPS Notification for Get Reviews – BrightLocal

We’ve just added a new feature to Get Reviews so you can stay closer to customer feedback when running review generation campaigns. Now, when you run a Get Reviews campaign, you’ll have the option to receive email notifications about the Net Promoter Score (NPS) customers give. React Quickly to Negative Feedback Receiving negative feedback is […]

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How to use NPS emails to improve the customer experience

SEO BLOG / Good To SEO

How to use NPS emails to improve the customer experience According to a Nielsen report, 92% of people trust recommendations from friends and family over any other type of advertising. It’s a no brainer right? We value the opinions of the people we trust, over marketing we’re exposed to. But the value we place on

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Forrester Publishes NPS Benchmarks For 260 Brands In 16 Industries

SEO BLOG / Good To SEO

Forrester has been measuring Net Promoter Score (NPS)* for four years as a part of our annual CX Index survey. Because customer experience (CX) pros have been asking how their firm’s NPS compares to other firms’ scores and what “good” is, we decided to publish our NPS data for the first time. The data is

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Ask NPS Questions Using a Storytelling Approach

customer experience / Good To SEO

cdd20 / Pixabay When you write a story, what is the first thing you should think about? Your audience. The same holds true for your Net Promoter Score survey. Really, writing a survey question is just another type of storytelling. You can use your creative writing skills to make your NPS question more effective and

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What is a Net Promoter Score (NPS) and why do you need one?

customer experience, Customer Reviews, net promoter score, Sentiment analysis / Good To SEO

In an ideal world, every company hopes to build legions of loyal, satisfied customers who will not only provide them with repeat business, but enthusiastically promote their company to friends and family. Word of mouth and positive customer recommendations have countless benefits for a business, particularly one in the process of establishing itself. They help

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If Someone Asked What is a Good NPS Score for Companies in Our Space, What Would You Say?

customer experience / Good To SEO

mohamed_hassan / Pixabay What’s a good NPS score? How do we compare to other companies like us? I’ve been asked these questions too many times to count. I wish I could just say something like “30” but it’s not that easy in B2B. The key metric, especially for growing B2B companies, should be an accelerated

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