Getting decent survey response rates is hard and getting harder for customer experience (CX) professionals. The reason? Customers have become: Wary. Overly long surveys and tone-deaf Read More
Surveys
Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels Read More
Some of the more thoughtful companies I work with have asked what changes they should make to their survey programs during the COVID-19 crisis. Instead of Read More
Hear this! Askia is delighted to announce a reselling arrangement that makes it incredibly simple to voice-enable any Askia web survey. The award-winning Phebi Insight technology Read More
8 top tips from Confirmit for great survey experience (and LOTS of responses!). This infographic explains how responsive design contributes to a better survey experience. There Read More
Thursday 2 January 2020, 7:00 amEditor’s Note: This post is part of our Big Ideas series, a column highlighting the innovative thinking and thought leadership at IIeX Read More
NEW YORK, Dec. 30, 2019 /PRNewswire/ -- There are numerous phases involved in the clinical trial process. Phase I is used to assess the safety of a Read More
Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. Read More
Surveys are a great way to collect quantitative data through questionnaires sent to an audience. For example, a clothing brand wants to hear from its customers Read More
As Charles Darwin pointed out, it isn’t necessarily the strongest or the smartest that survive – but rather, those who are most responsive to change. Read More