Surveys

Customer Experience Surveys Are A Tool, But They Can’t Do It All

Getting decent survey response rates is hard and getting harder for customer experience (CX) professionals. The reason? Customers have become: Wary. Overly long surveys and tone-deaf or irrelevant surveys have left customers gun-shy. Now, when customers see your survey invitation, they assume the worst. Resigned. Customers feel their feedback won’t matter because they have not seen …

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Confirmit partners with Phebi as one of our options for voice feedback

The Power of Voice! Q & A with Phebi| Confirmit

SEO BLOG / By Good To SEO

Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail. As we all know the ultimate …

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How To (Not) Conduct CX Surveys During The COVID-19 Crisis

SEO BLOG / By Good To SEO

Some of the more thoughtful companies I work with have asked what changes they should make to their survey programs during the COVID-19 crisis. Instead of surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face. And you need to help stakeholders who use your data …

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Six reasons you should be adding voice to your web surveys

SEO BLOG / By Good To SEO

Hear this! Askia is delighted to announce a reselling arrangement that makes it incredibly simple to voice-enable any Askia web survey. The award-winning Phebi Insight technology provides an option for respondents to answer both closed and open-ended questions using their voices, rather than typing. Phebi Insight won IIeX’s Insight Innovation Competition in Amsterdam on 26th …

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8 Top Tips for Great Survey Experience

SEO BLOG / By Good To SEO

8 top tips from Confirmit for great survey experience (and LOTS of responses!). This infographic explains how responsive design contributes to a better survey experience. There are currently over 5 billion mobile phone users globally and the established preference for mobile continues with more website visits coming from mobile than desktop. Studies reveal nearly 80% of …

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5 Reasons Why it’s Time to Voice-Enable Your Surveys

SEO BLOG / By Good To SEO

Thursday 2 January 2020, 7:00 am Editor’s Note: This post is part of our Big Ideas series, a column highlighting the innovative thinking and thought leadership at IIeX events around the world. Abigail Stuart & Mike Page will be speaking at IIeX Europe 2020 in Amsterdam, Feb. 25-26. If you liked this article, you’ll LOVE IIeX …

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fishbat Shares 3 Tips for Keeping Clinical Trial Participants Engaged Through The Entire Process

SEO BLOG / By Good To SEO

NEW YORK, Dec. 30, 2019 /PRNewswire/ — There are numerous phases involved in the clinical trial process. Phase I is used to assess the safety of a drug or device to be used in a trial. Phase II focuses on testing the efficacy of the drug or device in question. From there, phase III is carried …

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Use insight to drive decisions that impact the customer

people don’t care as much as you want

SEO BLOG / By Good To SEO

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments. Either way, it seems applicable to some of what follows. I’ve recently attended several …

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Tips for Creating Email Surveys

SEO BLOG / By Good To SEO

Surveys are a great way to collect quantitative data through questionnaires sent to an audience. For example, a clothing brand wants to hear from its customers about a new product they recently launched. In this case, as the emails are already registered in the organization’s system, they could send an email survey to all consumers …

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2020 Predictions for the Future of Market Research

2020 Market Research Predictions| Confirmit

SEO BLOG / By Good To SEO

As Charles Darwin pointed out, it isn’t necessarily the strongest or the smartest that survive – but rather, those who are most responsive to change. Over the past 100 years Market Research has gone through many changes – from the 1920s when Market Research emerged as a formally recognized discipline through the …

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GoodFirms Unlocks the Most Trustworthy Digital Marketing and SEO Companies for November 2019

SEO BLOG / By Good To SEO

WASHINGTON, Nov. 6, 2019 /PRNewswire/ — As the modern technologies are evolving rapidly; brick-and-mortar entrepreneurs are also enhancing their business models to get a powerful online presence with digital marketing strategies. Today, you can associate with Top Digital Marketing Companies globally who are assisting the various businesses from sectors of industries to attract quality traffic, create …

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The Many Types of Surveys Your Business Can Use

Business Innovation / By Good To SEO

The Many Types of Surveys Your Business Can Use Data collection is becoming more and more important for all modern businesses. It allows a business to understand its client base and can allow you to target a broader customer base. In order for your business to develop a holistic marketing strategy, a lot of high-quality data is …

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