We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005. Not least, its name! It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements […]
The 2020 Confirmit ACE Awards are back, bigger and better!| Confirmit Read More »
Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly
Confirmit CX Expert Series: Andy Dingwall – Kingfisher Read More »
Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on
Confirmit CX Expert Series: Donna Kempster – Computacenter Read More »
Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests across a network of 32 vacation ownership resorts in the Asia Pacific region, serving close to 60,000 owners. It also manages a collection of hotel and resort properties and mixed-use timeshare and hotel developments in the Asia Pacific region.
CX Expert Series: Patrick Scurrah – Wyndham Destinations Read More »
Customer experience is at a crossroads. For years it has been hailed as the silver bullet. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case. Download The challenge is that the reality
Everyone is sick of surveys – and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and
Your Customer Experience Journey – A Survival Guide Read More »
Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments. Either way, it seems applicable to some of what follows. I’ve recently attended several
Over the years I have measured what customers say and feel about iPhones/iOS and Samsung mobile devices/Android OS. Without fail, the Samsung/Droid combo wins the head-to-head comparison, earning stronger scores on performance and function from its users than iPhones receive from its customers. And, without fail, iPhone users exhibit stronger loyalty to and engagement
This research, based on one of the most comprehensive global surveys of over 800 CX practitioners, shows a huge opportunity for CX teams to evolve, grow and drive business change. DOWNLOAD The gulf between those programs that are delivering on the promise of business success and those
The customer experience (CX) is imperative for a company to remain competitive. Unfortunately, many companies do not realize that formalizing a CX program can have a much further reaching impact. The Voice of the Customer is extremely important to the modern business. Not only does it represent the most valuable arbiter of future
Customer Experience | Voice of the Customer Introduction Read More »
