Interviews

Future of Learning, Working From Home is a Video Collaboration Platform

Video Collaboration Platform The Covid-19 pandemic forces the vast majority of America to shelter in place at home. So video conferencing platforms like Zoom, Skype and Webex enjoy exponential growth in those using their services. And recently my friend Jeff Brathwaite asked me to help him test out masheme.io. His employer George Washington University uses …

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Business After The Coronavirus Pandemic Will Be Different – Here’s How

Last year I had a great conversation on what digital transformation means for small businesses with Joe Galvin, chief research officer for Vistage, a peer mentoring membership organization for CEOs, business owners and executives of small- to mid-size businesses with more than 22,000 members in 20 countries. Vistage recently published a report based on a …

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Coronavirus Outbreak Response Shows Courage, Leadership, Creativity

By now most of us have begin feeling the impact of the novel coronavirus pandemic – either directly or indirectly.  Almost every sporting league is shut down.  School systems and universities are closing as well, opting for online classes instead.  And many of the conferences I was planning on attending over the next several months …

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Proud to be an Amazonian Working in the Fulfillment Center

One of the most interesting things I’ve read this year came from customer service and customer experience pioneer Frank Eliason.  If you’ve heard that name before you probably know it for being one of the first customer service leaders to integrate social media in with traditional support processes during his time at Comcast.  For example, …

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