Interviews

Building a startup 2.0 requires more than just building a company, Serghei Glinca, Startup Heatmap

You are a founder of a deep tech company in pharma and also the head of the Startup Ecosystem Accelerator. Tell me about it? Hi, Simon! Thank you for the opportunity to share the story. My journey as an entrepreneur was unplanned but when it started four years ago, I realized that building a startup …

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Giving Employees Same Technology as Customers is Key to Success

Back from another conference!  This time it was Oracle’s big annual user conference OpenWorld in San Francisco.  And baked into that conference is NetSuite’s (acquired by Oracle a few years ago) SuiteConnect event. There I caught up with a few small business friends including Melinda Emerson (aka Small Biz Lady), Laurie McCabe and Ramon Ray. …

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Education and technology can transform lives, Anna Brailsford, Code First: Girls, CEO

Interesting interview with Anna Brailsford – Code First: Girls, CEO What is your background briefly? I’ve been working in edtech for over ten years. My first introduction was actually through the family business. I studied English and History at Edinburgh and would return home to work during the holidays. Early exposure taught me a great …

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Channels Converge to Improve Experiences Through Customer Journey

Last month I had the opportunity to check out Twilio’s annual user conference, Signal.  Twilio, a platform that allows developers to build communications-enabled (voice, text, chat, email), shared a few stats that really caught my attention: Twilio sends 50 billion emails a month on behalf of their customers They send 200 million SMS messages a …

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Automation and Customer Experience: Don’t Do One in Favor of the Other

Now that Labor Day is in the rear view mirror, the Fall conference season has already swung into full speed. For example, this week was Freshwork’s Refresh Conference… in Las Vegas. While checking out the conference, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham.  He discusses why he …

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How different types of technologies can assist in making payments flow frictionless, Colum Lyons, PSD2, Sept 4th

How different types of technologies can assist in making payments flow frictionless, Colum Lyons, PSD2, Sept 4th 1 min pitch for what you are doing now? ID-Pal enables businesses to verify the identity of their customers in a simple, secure and convenient manner. Using advanced mobile technologies, ID-Pal reduces the cost and risk associated with customer …

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