Chris Boggs has been doing the SEO and SEM thing since 2000 — yes, for over 20 years. Boggs does both SEO and PPC and has worked at both large agencies and smaller agencies and in-house at both large companies and small companies. He has been on his own, running his own agency named Web […]
Video: Chris Boggs on experience in the SEM industry Read More »
Ready to win back a customer after a bad customer service complaint? It may already be too late. According to a new report from Zendesk, roughly half of customers say they would switch to a competitor after just one bad experience. If the customer’s had more than one bad experience, that number jumps to 80
How to Avoid Providing a Bad Customer Experience Read More »
Register to the webinar for your region: Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. This made sense in years past, when firms could focus on a single source of advantage
Webinar: Analytics and the Customer Experience: The Untapped Opportunity Read More »
Friday 31 January 2020, 7:00 am Editor’s Note: Insights That Work is a showcase of how the GRIT Top 50 Most Innovative Suppliers create solutions to some of the biggest challenges in insights today. This year’s edition provides case studies on brands like Nestle, Shell, Frito-Lay, and more. Challenge Canucks Sports & Entertainment is a premier sports and entertainment
You’ve always heard that a picture is worth a thousand words. When it comes to email, though, the stakes are a little higher. Sure, email images are useful when showing off your products, connecting to users, and giving context to your message. However, elements such as email background images can throw a wrench in the
Email image deliverability and experience: What you need to know Read More »
You may be wondering if The MarTech Conference is right for you. Or maybe you’ve attended in the past and want to learn about what’s in store for the next event, April 15-17 in San Jose. Get the answers to your questions in this exclusive interview with Scott Brinker, MarTech program chair and VP platform
Customer data is now available at an unprecedented scale, and the technology to enable meaningful and positive customer experience (CX) has never been more advanced. What’s more, there is broad consensus that CX is critical as a competitive differentiator. So, why is it that CX efforts so consistently fall flat? What Is the CX Gap?
Customer Experience: Personalization Is Key to CX Read More »
Barking Frog SEO is a group of geeks who know how to get the client’s website on top of the search results page. They love to share their gifts and skills with businesses that need help. Barking Frog SEO and Rick Morris are pleased to announce that the owner and founder of the SEO Salt
SEO Salt Lake City Founder Marks Ten Years Of Marketing Experience – Press Release Read More »
Marketers of all levels understand that the customer experience influences not only initial conversions, but also plays a significant role in customer retention. Different marketing channels can play into the success of your customer experience management (CXM or CEM). Although determining which one works best for you can take some time, many marketers have discovered
The Role of Email Marketing in Customer Experience Management Read More »
We are more aware than ever before. More aware of victims of violence, or a natural disaster. More aware of insane wealth or grinding poverty. It gets beamed to us, regularly. We’re even more often exposed to social hijinks, sports stars or business moguls. We’re aware that people run a marathon, or fast for a
