Study: Killing ‘review gating’ doesn’t hurt scores and grows overall volume
Not long ago, there were many companies in the reputation management segment doing what came to be called “review gating.” This is the process of soliciting customer feedback and sending satisfied customers down one path and others with negative sentiment down another. Gating holds almost no benefits. The “positive” path typically leads to relevant review […]
Study: Killing ‘review gating’ doesn’t hurt scores and grows overall volume Read More »