sustained

Wikipedia suffers outages in Europe, Middle East due to sustained DDoS attack

Wikipedia was offline across several countries in Europe and the Middle East Friday after the popular online encyclopedia was targeted in a distributed denial of service attack. The Wikimedia Foundation Inc., the non-profit organization that runs Wikipedia did not go into a lot of details about the attack but implied that the attack may have […]

Why is Customer Churn Persistently High Regardless of Companies’ Sustained Efforts?

churn modelling, churn rate, customer analytics, customer churn, customer experience, Customer Intelligence, customer retention / Good To SEO

Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the image below, one of the major reasons why customers leave the company turns out to be poor customer service. What is wrong with customer service today? According to research by SQM Group, 86% of customers

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