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Jeffrey Epstein was a PR master at managing his reputation — here’s why his ‘spamming the internet’ tactic wouldn’t work today

Jeffrey Epstein wielded upper-crust cachet and an online PR storm to rehabilitate his image after registering as a sex offender more than a decade ago, according to a recent profile by The New York Times. But the latter tactic would be far less effective if he were to employ it today, reputation-management experts told MarketWatch. […]

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Southwest Airlines Had a Brilliant Reaction When a Passenger’s WiFi Wouldn’t Work

Meet Mike, who works for Southwest Airlines. Actually, we’ll probably never truly meet Mike. We don’t even know his last name. All we know is that he’s part of the Southwest Airlines Social Care Team–the group of people on the other side of the Southwest Airlines Twitter feed. Oh, and we also know that he was working

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