Communications

Google workers launch unconventional union with help of Communications Workers of America

Google workers launch unconventional union with help of Communications Workers of America

It’s the latest organizing effort by tech workers, who have gone public with frustrations over what they say are unfair labor practices and unethical business deals in recent years. Amazon workers are attempting to form a union at a warehouse in Alabama, while Google contractors in Pittsburgh have voted to form a union. (Amazon CEO […]

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Frequency of communications during COVID-19

Consumers Share What Communications Work (and Don’t) During COVID-19 | SendGrid

We receive a lot of communication on a daily basis. From email to SMS, social media, and digital advertising, the sheer number of channels brands use to communicate can be overwhelming. And because businesses are unable to communicate with customers face to face due to COVID-19, it feels like we’re receiving even more communication, especially

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Cox Communications’ Mallory Fetters on enhancing human interaction

Cox Communications’ Mallory Fetters on enhancing human interaction

Cox Communications’ Mallory Fetters on enhancing human interaction | Research World We value your privacy! In accordance with the European ePrivacy Directive, we must inform you that we place cookies on our website to improve your browsing experience, help us to understand our audiences better, enable us to provide you with personal content and ads

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15 government communications leaders getting COVID-19 response right

15 government communications leaders getting COVID-19 response right

Almost overnight, public information officers and digital media directors in government agencies across the country had to switch gears into what’s looking like a long-haul crisis response. As offices were abandoned and children sent home from schools, it quickly became clear that the COVID-19 response was going to be anything but typical. Now, as these

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How to Unify Customer Communications when the Future is Channel-less

How to Unify Customer Communications when the Future is Channel-less

What’s the next phase for customer communications? You can already chat back and forth with customers through social channels, text messages, emails, and phone calls. All the right touchpoints are there, but they’re not necessarily as well connected as they could be.  For instance, can you start a conversation on the phone and pick up

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7 Fatal Social Media Mistakes in Corporate Communications

7 Fatal Social Media Mistakes in Your Corporate Communications

Social Media have long since established themselves as valuable platforms for corporate communication. Whether traditional businesses or startups, hardly any business can afford to skip social media because this is the place where your customers are. Social media has changed the way we make business and communicate with each other. And social media provide new

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How Cloud Communications Can Transform Your Relationship with Customers

By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted Southwest Airlines that some of the airline’s employees were unwilling to accommodate customers like him who need to fly with power wheelchairs and

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