digital transformation

How Cloud Communications Can Transform Your Relationship with Customers

By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted Southwest Airlines that some of the airline’s employees were unwilling to accommodate customers like him who need to fly with power wheelchairs and …

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The 3 Stages of Digital Transformation

Today, digital transformation continues to accumulate a lot of attention. As digital sales transformation has moved from a nice-to-have to a need-to-have, more deals than ever are being lost to a commitment to the status quo than to competitors. Digital transformation is more than just a fancy way to describe moving digital assets to the …

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Digital Transformation Is A Strategic Priority For Every Company, Says ServiceNow CEO

“What’s happening is that digital transformation is a strategic priority for every company,” says  ServiceNow CEO John Donahoe. “If you can’t compete digitally you can’t succeed. ServiceNow is one of the core strategic digital transformation partners for increasingly virtually every company around. Companies are focusing on how can they deliver better experiences to their customers, …

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the disruptors become the disrupted – Econsultancy

Financial services has arguably experienced one of the highest levels of digital disruption of any industry. From banking and payments to lending and insurance, no part of financial services has been left unscathed and hundreds of billions if not trillions of dollars is up for grabs. But the upstarts that fueled the disruption that put …

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How Dixons Carphone changed its culture around digital transformation – Econsultancy

Imagine this scenario: you have just joined a major retail brand in a brand new role with the goal of leading a digital transformation across the business. The retailer has 950 stores, 771 store visits per minute and 42,000 employees; makes more than 13,600 deliveries per day; and receives 22 website visits per second. Where …

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Q&A: Infused with digitally native ideas, SUSE Group jump-starts computing transformations

  When a digitally minded business is ready to play catch up, things can be expedited with the magic of open-source computing. The idea is to provide proper plug-ins across virtual walls and supporting the flurry of services now found on all major cloud platforms. For SUSE Group and Acumatica Inc., service providers in enterprise …

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Highrise event series: Bringing together Canada’s digital leaders

In today’s world, we have more technology innovation being developed than any other time in history. In many cases the technology will improve our quality of life and in other cases will have a negative effect not realized until many years later. And, this is why discussions need to keep occurring across the collective community …

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Canadian SMBs incur a potential productivity loss of CA$2 billion using older technology 

A recent study commissioned by Microsoft and Intel reported that the cost of using a PC older than four years is more than buying a new one.  As per StatsCanada, the country is home to around 1.2 million small and medium businesses. These businesses comprise 98.8 per cent of the total employee businesses in the …

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CanadianCIO of the Year finalist a bridge builder by nature

This is one in a series of profiles of tech leaders named as a finalist for the 2019 ITAC CanadianCIO of Year Award. Mr. Sanderson will be part of a Nov. 14 Town Hall discussion for finalists focused on the changing role of the CIO. The ITAC CanadianCIO of the Year winners will be announced …

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How the team behind NHS Digital transformed the UK’s online health service – Econsultancy

NHS Digital is the information and technology partner to the National Health Service. In the words of Owain Davies, Lead Product Owner at NHS Digital, it is “just one part of one of the country’s best-known institutions”. When Davies took up his role in September 2016, he and his team set out to digitally transform …

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Loans by phone: Revolutionizing Digital Loan Applications

One of the greatest challenges for any business organization is finding the right balance between secure technology and an engaging, timely customer experience. For financial institutions, in particular, it’s a struggle to satisfy customers’ demands for digital innovation without compromising compliance and security. “It’s important to realize that it’s not a trade-off,” says Sam Bakken, …

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Hashtag Trending – New privacy tools from Google, Alexa goes job hunting, UPS delivery drones approved

Google rolls out new privacy features, Alexa steps up to help people find jobs, and UPS gets federal approval for a fleet of delivery drones. First up from Twitter is news that Google has debuted a host of privacy features across its domains. YouTube users will be able to set their search and viewing histories …

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