Complain

What Should You Do When People Complain About Your Product or Service?

Complaints happen in business. You can’t please everyone, and the saying “if you can’t take the heat, get out of the kitchen” is as applicable to entrepreneurs as it is to chefs. So while getting negative feedback rarely feels good, I want to encourage you to view feedback the way I do: as a priceless …

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People Always Complain About That

The other day I was at my hotel waiting for my client to pick me up for a meeting. I wanted a quick breakfast, so I went to the hotel’s coffee shop to pick up some oatmeal. They had instant oatmeal in a cup. The cashier added the hot water and $4.00 later I was …

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Google EU shopping rivals complain antitrust remedies aren’t working

In the wake of the European Commission’s $2.7 billion antitrust fine against Google last year, the company opened up product listing ads (PLAs) to rival comparison shopping services. It also pledged to operate Google Shopping as though it were a stand-alone entity and to provide “equal treatment” for rivals. Implementing that program resulted in a …

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American Airlines Just Revealed the Way They Track Customers Who Complain Too Much

How often do things go badly in an airplane? I’m not talking about safety–although that’s obviously most important. I’m talking instead about small, avoidable miseries: things like non-working video screens, messed-up meals, screaming kids next to you on on a redeye flight, that kind of stuff. (Let’s assume the screaming kids in question are not your …

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