Dear

Dear robots: If you come to steal our jobs, please take these ones first

The question of whether we can automate away a certain number of jobs has long since been answered. Professions such as switchboard operator, lift operator, toll bridge money collector and more have long since been automated almost entirely out of existence. Over the coming decades, it’s likely that huge numbers of other jobs will also …

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Dear Every Company in America: Please Stop Answering Your Phone Like This (and Do This Instead)

Talking on the phone: it’s the worst, right? But sometimes, when when you’re trying to get customer service from a big company, there’s no substitute for talking with a real person. Yet, many companies go out of their way to make this difficult. Their goal? To encourage customers to give up (or, at least to …

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Dear CEO, this is your guide to ensuring a good online reputation

Dear CEO, this is your guide to ensuring a good online reputation “; $(“.ui-autocomplete”).append(“ “+footer+” “); } else { var no_result_found = “ CLICK HERE FOR MORE RESULTS “; response([{ label: no_result_found, val: -1}]); } } }); }, search: function(){ $(this).addClass(“header-search-autocomplete-loading”); $(“.ui-autocomplete”).remove(“li.autocomplete-response-text”); }, minLength: 1, select: function( event, ui ) { self.location = ui.item.link }, …

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Dear AWesome Customers: Thank You!

It’s no secret we love our customers. After all, they constantly inspire us to provide them with remarkable experiences! That’s why we push ourselves seven days a week to partner with our customers and help them grow their businesses and audiences with email. And now we’re particularly excited to announce that we’ve received some additional acknowledgement …

Dear AWesome Customers: Thank You! Read More »

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