The question of whether we can automate away a certain number of jobs has long since been answered. Professions such as switchboard operator, lift operator, toll bridge money collector and more have long since been automated almost entirely out of existence. Over the coming decades, it’s likely that huge numbers of other jobs will also […]
Dear robots: If you come to steal our jobs, please take these ones first Read More »
Dear Facebook, I’m actually an adult. I realize that not everyone on your site is–but really, it’s where us old fogies hang out. As such, I don’t need a parent, or a teacher, or a human resources manager to monitor things for me. See, it’s totally creepy when you started asking if every post was
Dear Facebook, I Don’t Need You to Protect Me from Hate Speech Read More »
All of us want to be loved. The President wants to be loved. You want to be loved. So when a member of your team quits, it feels like rejection. Wait, you ask, what did I do wrong? Even worse is when the member is one of your superstars. Seeing mediocre people leave the team might
Dear Boss: Are You Driving Away Your Best Employees? Read More »
Ok quick review for those who are currently out sick and thus may have missed the news. I will expect a note signed by Epstein’s Mother. NOTE: If you don’t know this reference it means you’re under the age of 40. So Google It. Anyway, for the uninformed… When it comes to data, roughly 90%
Dear CMOs, Mobile Data Security Should Be Everything Read More »
Marketers, suppose for a moment that you’re not who you are. Suppose instead that you’re a Customer Success Manager (CSM). Suppose you have to think of the customer differently, from a different perspective than the one you normally have. You have to think of them as someone who already knows your company (albeit, to a
Dear marketers: An open letter about the other side Read More »
Dear Bad Marketer (and if I pointed you specifically to this post, I really do mean you). Stop it. Stop. It. Let me give you the rundown on “it” so that you’ll know what to stop: 1.) Cold email – Hey Chris. Here’s something WE want to promote because it benefits us, but we’ll pretend
Talking on the phone: it’s the worst, right? But sometimes, when when you’re trying to get customer service from a big company, there’s no substitute for talking with a real person. Yet, many companies go out of their way to make this difficult. Their goal? To encourage customers to give up (or, at least to
Dear CEO, this is your guide to ensuring a good online reputation “; $(“.ui-autocomplete”).append(“ “+footer+” “); } else { var no_result_found = “ CLICK HERE FOR MORE RESULTS “; response([{ label: no_result_found, val: -1}]); } } }); }, search: function(){ $(this).addClass(“header-search-autocomplete-loading”); $(“.ui-autocomplete”).remove(“li.autocomplete-response-text”); }, minLength: 1, select: function( event, ui ) { self.location = ui.item.link },
Dear CEO, this is your guide to ensuring a good online reputation Read More »
Today, we saw the “leader of the free world” (although, let’s be honest, that mantel has been passed to someone more deserving) single out a group of people because of their gender choice. After consultation with my Generals and military experts, please be advised that the United States Government will not accept or allow…… —
It’s no secret we love our customers. After all, they constantly inspire us to provide them with remarkable experiences! That’s why we push ourselves seven days a week to partner with our customers and help them grow their businesses and audiences with email. And now we’re particularly excited to announce that we’ve received some additional acknowledgement
