How Effective Is the Customer Satisfaction (CSAT) Metric?
Achieving and maintaining a high level of customer satisfaction is important for a business to gain and maintain a competitive advantage. Your customers’ perceptions of your company or brand affect your reputation and your revenue. Interactions with service desk agents have a direct impact on a number of issues—lifetime customer value, loyalty, profitability and more—and …
How Effective Is the Customer Satisfaction (CSAT) Metric? Read More »