It’s a Friday evening and ABC Corporation call center is running on a lean roster. Friday evenings are generally.
In AI , Analytics , Call Center , call data , call tracking , customer data , machine-learning , voice
Invoca, an AI-powered call tracking platform, published their Call Tracking Study Guide in March of this year. The in-depth.
In "Contact Centers" , Call Center , call center agent , Communication , customer experience , innovation , live chat , live chat best practice , live chat platform , multichannel marketing
Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits.
Everyone hates automated customer support... right? Actually, every customer hates automated customer support. Companies love it because it saves them.