You’ve got to keep customers happy and run a successful business, but the advent of Amazon Prime and similar services is making that dance much more difficult. The biggest lesson from the current and previous holiday season is that shipping matters and waiting is unbearable. Even if you’re not competing directly with e-commerce giants like […]
What Do Customers Expect From Shipping in the Age of Amazon? Read More »
When people see what I’ve built for myself as a writer, they think it’s the result of my degree in creative writing. It’s not. I tell everyone that my college education was great for two reasons: it taught me how (and what) to read, and it taught me how to read my work aloud–a skill
The 7 Skills You Need To Practice To Become A Successful Writer In The Digital Age Read More »
Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020, Gartner predicts that 90 percent of brands
[Reminder] Customer Experience in the Age of Social Media Read More »
Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020, Gartner predicts that 90 percent of brands
Join our social media and CX experts as they explain how social customer service tools can help brands provide winning digital customer experiences. They’ll discuss how to manage that experience across multiple social touch points, leverage evolving social customer service tools and platforms to deliver long-term value and act on real-time customer insights to drive
I am sad to report that Gerald Weber, aka Gman, an SEO many of you know, has passed away suddenly on Friday, October 27, 2017. He was incredibly young, only 44 years old, and he has a family. I cannot imagine what his family is going through right now. I don’t know many details outside
SEO, Gerald Weber Suddenly Passed Away At Age 44 Read More »
The theme for Nextiva’s conference this year, NextCon, was customer experience. And Small Business Trends did a great job of covering the event. Do yourself a favor and check out the coverage, as there were a ton of great speakers, including Brian Solis, Les McKeown, and Google’s Lawrence Cole, as well as Nextiva founder and
In the Age of Customer Experience You Should Compete on Value Not Price Read More »
2017-10-23 00:32:27 2017-10-23 00:32:26 Display.Sharethrough.Soompi.1×1 On October 23, JTBC held a press conference for their web drama “Terms of Romance” at their building in Mapo District. PD (producing director) Kim Joon Hyung, Han Seung Yeon, and Lee Seo Won were in attendance. “Terms of Romance” is the last installation in JTBC’s web drama series. The
Han Seung Yeon And Lee Seo Won Talk About Their 9-Year Age Difference Read More »
Key takeaway: Google RankBrain favors content that readers love, so topic selection is critical. Find out which topics are trending, review what content already exists, and create something your customers will enjoy. Create specific content for a specific audience One of the best strategies for creating a foolproof content marketing strategy for Google RankBrain is
Content Marketing in the Age of Google RankBrain Read More »
Do a quick search online for articles about millennials and you’ll be flooded with results. Since the millennial generation has entered the workforce, this generation has dominated headlines with controversies, lessons, and new age approaches to business. In the meantime, older generations and traditional ways of doing business have been pushed to the side. Apps
Avoiding Age Bias in the Workplace: How to Take Care of Your Older Workers Read More »
