By Jonathan Steiman, founder and CEO of Peak Support. The most important lesson I’ve learned about leadership didn’t come from a boss or CEO. It didn’t come from a leadership guru. It came from a someone I was interviewing for a job. Our now Senior Team Lead, Don Bagnol, was applying for an assistant team lead role. Our […]
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A decade ago a friend bought me a copy of Edward Tufte’s iconic book Beautiful Evidence. The professor emeritus of political science, statistics, and computer science at Yale University has spent his career teaching others how to turn information and data into elegantly crafted drawings and graphics – and even more, doing so in a
Everybody loves a top 50 list. It could be dog breeds, the best cities to live in, highest rated CEO’s or in this case the Top Companies to work for in 2018. I love LinkedIn’s annual list of the Top Companies in the US to Work For in 2018 because it’s based on actual actions of
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Podcast statistics unveil a lot of truths about modern consumer behavior and the rise of audio as a content marketing avenue. My friends at Edison Research have released their 2018 podcast statistics as part of their annual Infinite Dial study, conducted with Triton Digital. (Download The Infinite Dial 2018 report here—it’s worth your time, and it also
Another Silicon Valley unicorn is on life support. Last week, Theranos’ CEO and founder Elizabeth Holmes and former President Ramesh “Sunny” Balwani were charged with massive fraud by the US Securities and Exchange Commission. As a result, Holmes–a media darling hailed as Silicon Valley’s latest wunderkind–will pay a $500,000 fine and is barred from serving as an officer or
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Subscription business models have been gaining traction over the last five years, particularly with small business startups. But what impact are technologies like artificial intelligence and machine learning having on subscription business models? Machine Learning in Subscription Businesses Stefan Pretty, CEO and founder of Subbly, an all-in-one subscription eCommerce solution, shares how he sees AI/machine
“My company did four million in revenue last year,” the man at a networking event boasted as he sipped his cocktail. “Cool,” I replied and turned to roll my eyes. While the man could have been telling the truth, I’ve learned over time how to tell when someone’s success is legitimate or a figment of
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January 31st, 2018 Although they’ve technically been around since the 1950s, virtual chatbots only recently became popularized, as brands implement them to reach more customers with greater efficiency. KLM Royal Dutch Airlines, for example, launched a chatbot via Facebook Messenger called “BB” (stands for BlueBot). The primary function of BB is to help passengers book
“Omnichannel” has been a buzz word in CX circles for a while now. Which makes complete sense. Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. And this occurs across every contact point – be this online via your desktop or mobile
Sometimes, to achieve dramatic improvement in a company, I’ll ask the team to do something difficult: consider ways to make the company fail. That’s right, fail. We gather in one room, take a look at a problem, then spend an agreed amount of time to work quietly and alone in listing ways to make that problem
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