Delivery and fulfillment

Should retailers embrace returns culture? – Econsultancy

By one estimate, returns cost retailers around the world more than half a trillion dollars a year; by another, that amount will soon exceed a trillion dollars a year. Not surprisingly, the staggering costs of returns means that retailers spend lots of time, money and energy trying to minimize returns. Some even rely on companies …

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How unlikely retail partnerships could change the game – Econsultancy

Amazon returns will soon be accepted at all 1,150 of Kohl’s department stores across the US. From July 2019, customers will be able to return unwanted packages from Amazon to all of Kohl’s physical stores for free. Products can be returned whether or not the item is in its original packaging and whether or not …

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Three ways companies are disrupting traditional retail models – Econsultancy

There was a lot of talk at this week’s RetailExpo event about an industry ‘under pressure’. This is perhaps unsurprising given the current economic climate plus the substantial losses reported by big retailers in 2018. And as we head further into 2019, the news of Debenhams’ store closures has contributed to even more damning headlines. …

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Amazon’s one-day shipping for all Prime members could create new challenges for retailers – Econsultancy

Retailers trying to fend off Amazon could soon face a big new challenge from the online retail behemoth: free one-day delivery for all Prime members. For years, Amazon Prime, which over half of US households are estimated to have a subscription to, has offered all of its members free two-day shipping for over 100m products. …

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How click & collect could bring traditional retailers back to life – Econsultancy

As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. From focusing on the retail experience to mastering mobile, conquering multichannel and expanding into innovative technologies like AR …

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What does ASOS’ new returns policy mean for ecommerce? We ask the experts – Econsultancy

Last week, Asos announced a big change to its returns policy, announcing a crackdown on so-called ‘serial returners’. The retailer said that it will be monitoring customers who continually buy and return clothing, with the view to deactivate the accounts of those it deems to be ‘serial returners’. Asos also increased its returns policy from …

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