Why Customer Experience is the Ultimate Marketing Tool

conversion strategy, CRM, Customer engagement, customer experience, customer relationships, customer service, Online Customer Experience, social crm /

By 2020, a majority of purchase decisions will be made based on customer experience, not price. And according to a study from Temkin Group, a moderate increase in customer experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues. INCREDIBLE. A moderate increase in customer […]

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