Traditionally, customer support has been viewed not as a call center, but as a cost center. And for good reason. Between hiring agents, and hosting all types of hardware, software, and other infrastructure needs, customer support has typically been seen as one of the more expensive arms of the enterprise. However, a major shift is […]
Turning Customer Support From a Cost Center to a Revenue Driver Read More »
Google quietly rolled out several updates to Google Merchant Center in August 2019, which you may have missed if you weren’t paying close enough attention. While these updates were minor in nature, as advertisers it’s important to find ways to leverage new features as they are rolled out to continue bringing innovative ideas to grow
It’s a Friday evening and ABC Corporation call center is running on a lean roster. Friday evenings are generally a good time as the call velocity is less and types of inquiries coming in are basic that even the roster is planned in a such a way that your best resources are not in action.
How Anomaly Detection for Call Center Operations will improve Customer Experience Read More »
This week the issue of finance, which is a constant challenge for small businesses was front and center. First small business owners said they are not getting the service they deserve from the bank. As a matter of fact, 69% of owners in a survey say they are willing to switch banks for better services.
In the News: Finance Issues Take Center Stage for Small Businesses Read More »
German police have arrested seven people following a raid on an illegal data center in a former NATO military bunker that was hosting dark web sites promoting illegal content. The raid, which took place in the town of Traben-Trarbachsaw saw the arrest of the owner of the bunker, an unnamed 59-year-old Dutchman and six others with
German police shut down dark web data center in former NATO bunker Read More »
Google LLC will open a cloud data center in Warsaw, Poland, to provide better service to Central and Eastern European companies, the company announced today. The search giant plans to build three so-called availability zones as part of the project. Availability zones are server farms that are located in close proximity to one another, usually
Pushing ahead with European expansion, Google plots new data center in Poland Read More »
Libraries have long been central to college campuses. In fact, one way colleges have measured their greatness has been to boast about the size of their library collections. (Harvard wins on that metric, with 18.9 million volumes.Yale is close behind at 15.2 million.) But now that so many materials are digital, is a book count
Companies around the world will spend over half a trillion dollars on media this year, but according to the ID Comms 2019 Media Thinking report, advertisers largely see media as a cost to their businesses rather than an investment for growth, believe media is a “complex headache”, and view their agencies as commodity vendors. During
Advertisers see media as a cost center and “complex headache”: report – Econsultancy Read More »
Sang-Duck Seo (Art) will be presenting about his research, pedagogy, and creative practice in design as a part of the Visiting Artists and Scholar Series at Georgia College and State University in Milledgeville, Georgia. He will visit to engage with faculty members, students, and the local community through public presentations, workshops, in-class discussions, and critiques.
You know those people who say, “Oh, man—I just cannot function before I’ve had my morning coffee.” It’s an unoriginal take on coffee and being a person, but it serves as the perfect analogy for the relationship between Google Merchant Center and Google Shopping. Google Merchant Center is to Google Shopping as coffee is to
Your Comprehensive, Go-To Guide to Google Merchant Center Read More »
