Communication

Top 4 Reasons For Live Chat Popularity

Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits your need for instant communication when you can’t (or don’t want to) pick up the phone. Nowadays, customers expect to be able to choose how they contact your business, in ways which are convenient for them. …

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Learn to Talk WITH People Not AT Them

Think about the last time you were at dinner with a group of friends and two of them became engaged in a (some-what) heated discussion. How did it go? Did they exchange opinions? Did they genuinely listen to and consider what one another had to say? Did they penetrate the heart of the matter? Did …

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The secret to a stronger customer communication strategy? Customize it by generation

Bridge the generation gap when it comes to customer communication by serving all generations, on all channels, with one contact centre platform Marketers have long known that each generation communicates differently from the previous one. It’s wisdom that has been passed down from marketer to marketer for, well, generations. But it’s not enough to just …

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3 Questions to Ask Your Project Manager

Who is your main point of contact for your website development project? If you guessed the Project Manager, you are correct! Once your project is ready to kick off, you will be introduced to your project team, which includes a dedicated Project Manager. The Project Manager will be communicating introductions, status updates, deliverables, requirements, and …

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A Method for Dealing With Problem Employees

How do you deal with employees who are technically proficient but whose behaviors undermine the team and cause conflict throughout the office? Yes, you could fire them. But the other option is to assume the employees simply don’t know how to behave appropriately. The better option is to coach them on the specific behaviors you …

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