live chat

Six brands using live chat in innovative ways – Econsultancy

Live chat for customer service has been around for years, but customer expectations are continuing to evolve. According to recent research from Hubspot, 82% of customers rate an immediate response from brands as very important when asking a customer service question. At the same time, it seems brands are seeing broader benefits from live chat, …

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Top 4 Reasons For Live Chat Popularity

Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits your need for instant communication when you can’t (or don’t want to) pick up the phone. Nowadays, customers expect to be able to choose how they contact your business, in ways which are convenient for them. …

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7 Unconventional Ways to Generate More Leads

Lead generation is crucial to business health. There’s no getting around that. Without a steady stream of leads flowing in the door every day, it’s hard to sustain the momentum needed for successful business growth. But if you’ve put all the standard lead generation wisdom to work and you’re still falling short of your revenue …

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7 Marketing Strategies that Work to Increase Conversions

Nowadays, it’s not enough to just build a website that gets ample traffic. You want visitors to bookmark your site, subscribe to your email list, buy your products, and keep coming back. In other words, you want a website that converts. But this is easier said than done. With so many companies competing for your …

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Email Marketing vs. Chatbot Marketing: The Ultimate Showdown

Email has worked for several decades. People send emails daily, making it a great channel to reach customers. And it still works well. The only problem is that it’s working less well with each passing year. Live chat and chatbots, on the other hand, are gaining steam. In fact, BigCommerce says that they are the future …

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Top Types of Customer Communication Channels

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. Adding a new customer communication channel can seem like great business sense, either to embrace a new section of customers, or deflect from other channels. And customers themselves may be vocal …

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