Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits your need for instant communication when you can’t (or don’t want to) pick up the phone. Nowadays, customers expect to be able to choose how they contact your business, in ways which are convenient for them. […]
200degrees / Pixabay So many companies have started to implement live chat features on their websites— it’s a trend that cannot be ignored. Especially since it has such a high rate of popularity among consumers. In fact, 92% of customers feel satisfied when they used a live chat feature, compared with 88% satisfaction when speaking
Improve Customer Loyalty And Boost Sales By Using Live Chat Read More »
In out latest #SMTLive Twitter chat, we discussed the rising benefits of LinkedIn for social media marketing, based on the real experiences of our audience. Source link
#SMTLive Twitter Chat Recap: Marketing Your Business on LinkedIn Read More »
Business buyers often have complex questions about products, delivery, payment terms, and more. Live chat is critical for B2B ecommerce success. Image: Turner Supply. Live chat is arguably more important for B2B sites than for B2C. The B2B purchasing process is typically complex. Buyers frequently have questions. Increasingly, they expect a live-chat function for real-time
Three years ago, WordStream started an online chat feature for prospective advertisers and agencies using our free tools on our website. I was new to the SaaS industry, and I was going to be working on a new initiative that our former CEO Ralph Folz was very excited about. All of a sudden, 23-year-old Justin
The Online Marketer’s Definitive Rulebook for Live Chat Read More »
Facebook has announced that its group video chat app Bonfire, which it launched in selected regions, will be shuttered. Source link
Facebook Will Shutdown its Group Video Chat App Bonfire Read More »
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Shoppers increasingly prefer live chat for sales and support queries. But live chat requires staffing, which is often beyond the reach of small businesses. Automated chatbots can help. Live chat is a proven way to close online sales and provide post-order support. Shoppers are frustrated over telephone wait times, phone-tree menus, and outsourced support. Online
Using Facebook Messenger Chatbots to Support Live Chat Read More »
Automation tools can have significant efficiency benefits – but they also come with some risks. Here's what our SMT community had to say about their automation experiences. Source link
#SMTLive Twitter Chat Recap: The Future of Marketing Automation Read More »
Today I have some resources to help you improve your marketing strategy on Twitter through chat. Growing a loyal brand following is possible through live interactions with your audience. Hosting a specific tweet chat that is valuable and informative can greatly improve your network. Would you like to increase your Twitter following? Use these four
Twitter Chat Tools That Will Increase Your Following Read More »
