LivePerson

LivePerson adds social and email to its conversational platform

LivePerson adds social and email to its conversational platform

Conversational marketing platform LivePerson has announced the launch of EmailConnect and SocialConnect. The solutions seek to allow brands and marketers to manage customer conversations and interactions across different channels from its centralized hub. Emails, social mentions and direct messages will be accessible through the same conversational platform that LivePerson customers use to manage Apple Business …

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AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO

“T-Mobile literally pulled the hold technology out,” says LivePerson CEO Robert Locascio. “Millions of customer at T-Mobile don’t have to be put on hold. There’s no press one or press two. They go straight to a person. You are messaging them. You are doing what’s natural to you. That’s really what we see as changing …

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Deepak Chopra Delivering Reflections on Alexa via LivePerson

Personal transformation guru and popular author Deepak Chopra has partnered with LivePerson to provide insights on demand through Amazon Alexa. “I have this little microphone attached to this little phone and I just speak out to what I’m thinking and what my intention for the day is,” says Chopra, “It’s recorded here and it goes …

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LivePerson boosts its automated conversational capabilities with Conversable acquisition

A LivePerson interaction between bot, live agent and customer. (Click to enlarge.) The acquisition last week of Conversable by LivePerson is designed to create an expanded platform for brands that can handle customer service, custom bot creation and more. What each company brings. Conversable founder and CEO Ben Lamm told me via email that his …

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