Posted by randfish Satisfying your searchers is a big part of what it means to be successful in modern SEO. And optimal searcher satisfaction means gaining a deep understanding of them and the queries they use to search. In this section of the One-Hour Guide to SEO, Rand covers everything you need to know about how […]
The One-Hour Guide to SEO: Searcher Satisfaction – Whiteboard Friday Read More »
There are numerous surveys about smart speakers. However, new data from Kantar Worldpanel is unique in comparing attitudes and behaviors of Google Home and Amazon Alexa owners. The big takeaways. There are two big takeaways from the survey, conducted in late 2018. According to the findings, Google Home owners do more with their smart speakers
Survey finds Google Home users do more, have ‘far higher’ satisfaction than Alexa owners Read More »
Image by Mohamed Hassan on Pixabay Companies are obsessed with providing the best possible customer experience and for good reason. When something goes wrong along that journey–necessitating a call to customer service–getting the customer quickly back on track is critical to minimizing the impact on the experience. Companies are especially interested in how these interactions
Are Your Customers Suffering From Satisfaction Survey Fatigue? Read More »
This press release was orginally distributed by SBWire Chicago, IL — (SBWIRE) — 02/27/2019 — PageTraffic Web-Tech, the leading SEO company wins the Indian Achievers’ Award for Customer Satisfaction at National Swachhata Summit 2019. The award was presented to PageTraffic CEO Navneet Kaushal on 19th February 2019, in New Delhi. With their expertise in Search
PageTraffic Wins Indian Achievers’ Award for Customer Satisfaction – Press Release Read More »
DENVER (PRWEB) January 27, 2019 Customer Scout / Automotive SEO has received A “Top Rated” SEO Award in the ninth annual DrivingSales Dealer Satisfaction Awards, presented at a special event in conjunction with the 2019 National Automobile Dealers Association (NADA) Convention & Expo. Customer Scout Automotive SEO received a top dealer satisfaction ranking in
Customer Scout SEO Receives “Top Rated” DrivingSales Dealer Satisfaction Award Read More »
By Michael Evans and Kevin Fleming The rising cost of healthcare services and the corresponding cost of healthcare insurance represent significant economic issues for employers. Additionally, these higher costs are proving to be a barrier to patient treatment. Further inhibiting access to care, some providers are requiring upfront deductible payments from patients before they will
How Healthcare Providers Can Use Technology to Increase Cash Flow, Patient Satisfaction Read More »
Achieving and maintaining a high level of customer satisfaction is important for a business to gain and maintain a competitive advantage. Your customers’ perceptions of your company or brand affect your reputation and your revenue. Interactions with service desk agents have a direct impact on a number of issues—lifetime customer value, loyalty, profitability and more—and
How Effective Is the Customer Satisfaction (CSAT) Metric? Read More »
Proper employee onboarding and training can make a tremendous difference in your company’s profits and customer satisfaction scores. However, a quick glance at the latest American Customer Satisfaction Index shows that there is a big disconnect between current training programs and quality customer service. The industry with the highest overall satisfaction score, full-service restaurants, still
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A strong customer satisfaction guarantee reverses risk. Your guarantee, then, is a statement of confidence. It removes the risk from the customer and places it squarely on you. If the product doesn’t satisfy, the customer doesn’t lose. You do. People know you’ll only be willing to do that if you’re absolutely sure your product is
How to Craft a Customer Satisfaction Guarantee that Builds Trust and Increases Sales Read More »
A Customer satisfaction survey (CSAT) allows you to measure customer experience, how much a customer would recommend your business and satisfaction with your brand There are some simple rules to follow when creating a customer satisfaction survey which gives you high-quality insights, accurate data and actionable findings, whether it’s the metrics you include or question
Customer satisfaction survey questions and templates Read More »
