Delivery

Why service design and delivery trump interface UX for exceptional customer experience

customer experience /

A recent survey of 10,000 UK consumers by Which? revealed that niche retailers are excelling at delivering customer experiences while, on the whole, the bigger brands are struggling to meet expectations. While it has been suggested that smaller, more specialist retailers are able to deliver a streamlined and simpler journey for their customers, I wouldn’t […]

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FedEx CEO Says Amazon’s Own Delivery System Will Take Business From USPS, Not FedEx

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Fred Smith, founder, and CEO of FedEx told Bloomberg this morning that they don’t see any negative impact from Amazon doing more of their deliveries themselves. Smith says that the biggest entity that will lose business as Amazon implements its own delivery force is the US Postal Service: “I don’t think it (Amazon’s split HQ

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What is Last Mile Delivery and Why is it Important to Your Small Business?

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With more and more businesses selling products online in order to remain competitive in a world that sees more than 85% of consumers shopping on the internet, it is vital retailers live up to their shoppers’ expectations of having their goods delivered quickly and efficiently. One challenge businesses face in competing with the likes of

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Amazon Orders 20,000 Mercedes-Benz Vans for New Delivery Service

Startup /

Amazon (NASDAQ: AMZN) is speeding up its delivery partnership program with local small businesses after purchasing 20,000 Mercedes-Benz Sprinter vans. When Amazon announced its Delivery Service Partners program just a little over two months ago, the goal was to bring in local small delivery business. With the purchase of the 20,000 vans, Amazon is accelerating

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What is a CDN (Content Delivery Network) – A Quick Video Explanation

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Home / Basics / What is a CDN? (Video Explanation) By WinningWP Editorial September 9, 2018 Site speed is big business. Why? Because the faster your site, the happier your visitors will be: and therefore the more likely they will be to interact with your content, stick around and — hopefully — return another day.

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65% of Retailers Will Offer Same-Day Delivery by 2019 (INFOGRAPHIC)

Small Business Operations /

Small businesses are always looking for ways to have a competitive advantage in the market. Now they are not only competing on price and customer service, but also on speed. According to a recent report by Go People, a Sydney-based on-demand delivery and courier startup, 65% of retailers will provide same-day delivery services by the

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Why Walmart’s Employee Package Delivery Plan Failed

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In June of 2017, Walmart announced that it wanted to tap its massive workforce of over 2 million people to bring online orders directly to the front doors of its customers. The retail giant planned to have employees make the deliveries on their way home after ending their usual work shifts. According to Marc Lore,

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Trump Blasts Amazon Yet Again, Says eCommerce Giant Uses USPS as Its ‘Delivery Boy’

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President Donald Trump once again attacked Amazon and the Washington Post in some of his recent tweets. In his latest Twitter rant against the company, the President railed that the Washington Post “has gone crazy against me” since Amazon lost their Internet Tax Case in the Supreme Court. He also jibed that the Washington Post

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