sms

4 ways to leverage SMS in your customer engagement strategy

Effective customer engagement requires making your customers an integral part of brand creation and not just seeing them as a means of revenue generation The first short message system (SMS) message was sent in 1992 and the first phone with texting capabilities was released by Nokia the following year. Given the digital communication technologies introduced …

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8 Tips for Integrating SMS Chat Into Your CX Strategy

With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular ways to communicate today. The data doesn’t lie. In terms of easily accessible customer engagement, SMS is unrivaled. This customer communication channel boasts engagement rates up to eight times higher than email …

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7 Tested Ways to Use Texting for Your Small Business

At a time when most people would rather get a text than a phone call, SMS marketing is a smart choice. Every kind of business can utilize text messaging. The team from TextMagic has put together an infographic showcasing the most common ways to do that. Retailers like Abercrombie & Fitch, American Eagle and Best …

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