workflow

Best Practices for Workflow Automation in a Contact Center

Getting work done in a contact center isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying to emails or organizing cases in a workflow management system. If you’ve ever asked a contact center agent how long it takes to clear out their …

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10 CMS Features that Make Your Content Marketing Strategy Easier

It doesn’t matter if you’re just getting started with content marketing or you’re a seasoned pro — your website is almost certain to be the linchpin of the overall strategy. And that means your site needs to be easy to use and easy to update. Creating great content takes long enough as is. You don’t …

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10 Essential Tips to Improve Your Content Marketing Workflow

If a big, blue genie popped out of your coffee cup, would your first wish be for more time? If so, you might be surprised when the genie granted you an improved workflow, but it would make sense. After all, an efficient workflow can be a content marketer’s gateway to more time and free nights …

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SG How to Keep Your Content Marketing on Track with an Organized Workflow

How to Use an Organized Workflow to Stay on Top of Your Content Marketing

For brands who are invested in content marketing, you understand that every piece of content you put out needs to be flawless or it won’t have the results you’re expecting. But if you find that the content you’re getting from your team isn’t meeting your expectations, or you don’t have a continuous pipeline of content, …

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developers testing a website

The Importance of QA and UAT

We all have pride. Whether that pride comes from our career or what we create outside of work, we all have a sense of pride in something. In web development, it is critical to balance personal pride in your work with taking constructive criticism about your creations. After dedicating a great deal of time and energy into developing a website, it can …

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