FutureRetailNews

How Wendy’s Innovated the Digital Journey To Improve the Customer Experience

“Speed and convenience and really driving consistency of operations are core themes,” says Wendy’s CEO Todd Penegor. “You think about how you can continue to drive speed. The digital journey is a big one. How do we drive folks into mobile ordering? How do we drive awareness on mobile ordering? What we do see is …

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Amazon VP Says 58% of Sales Come From Small Businesses

“Over 50% of everything that gets sold on Amazon actually comes from small and medium-sized businesses.,” says Amazon’s VP of Small Business, Nick Denissen. “Their success is our success so we’re definitely focused on doubling down on that. We have over 1.9 million small and medium-sized businesses in the US who work together with Amazon …

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We’re 99% NOT Social Media or Location Check-Ins

“We’re 99 percent not social media or location check-ins,” says Foursquare Labs CEO Jeff Glueck. “We are rather a location technology platform that helps other companies with location technology, marketing tools, analytics tools, and the like. We’re actually more ubiquitous than ever. We are like a location layer underneath, an Intel Inside for location. The …

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The Mall Is More or Less Dead, Says Legendary Retail Analyst Jan Kniffen

“The mall is more or less dead except in 279 great cases where we’ve got fabulous malls out there,” says legendary retail analyst Jan Kniffen. “But the 1,100 malls they’re struggling. It’s the levered retailers and the mall-based retailers that are struggling. We’re going to have 26 retail bankruptcies this year. But in a downturn, …

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Levi’s Is a Brand That Can Drive Traffic, Says CEO

“I think this world is coming down to winners and losers,” says Levi’s CEO Charles Bergh. “The Levi’s brand is incredibly strong and so we’re in a position with all of our customers to be asking for more, to be asking for more floor space and more open-to-buy budget. They need us. They need strong …

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Walmart Testing Self-Driving Delivery Vans, Says Gatik AI CEO

“Our partnership with Walmart is a huge validation that commercialization and scalability of autonomous vehicles will happen in the B2B short or logistic space,” says Gatik AI CEO Guatam Narang. “Our autonomous vehicles will be moving goods for Walmart from one of their dock stores to their neighborhood markets in Bentonville, Arkansas. Think of our …

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