“Speed and convenience and really driving consistency of operations are core themes,” says Wendy’s CEO Todd Penegor. “You think about how you can continue to drive speed. The digital journey is a big one. How do we drive folks into mobile ordering? How do we drive awareness on mobile ordering? What we do see is …
How Wendy’s Innovated the Digital Journey To Improve the Customer Experience Read More »
After a month and a half of testing, Twitter is rolling out a spam and abuse filter for Direct Messages (DM), according to a report by TechCrunch. The new filter is designed to protect users from seeing unwanted graphic images or abusive content. The filter does this by adding a new view to the Additional …
Twitter Rolls Out Direct Message Anti-Abuse Feature Read More »
“We are starting to see companies where not only can they text you but you can text them,” says Twilio CEO Jeff Lawson. “That’s the nature of a conversation. That’s how you build relationships over time. It’s two way. The leading companies are figuring out that actually if you create this dialogue it creates great …
Text Conversations Build Customer Relationships, Says Twilio CEO Read More »
Earlier this week, studios and video shops in Hollywood and around the country went into collective panic mode when their Mac Pro workstations refused to reboot. News started hitting Twitter September 24 as Mac Pros started slowly crashing and refusing to boot up again. Almost immediately, keen-eyed users started noticing that affected systems were running …
Google Chrome Revealed As Cause of Mass Mac Pro Failure Read More »
On September 10, Apple held their “By Invitation Only” event, unveiling new iPhones, Apple Arcade, Apple TV+ and iOS 13. While many of the event’s announcements were aimed squarely at the consumer market, there were a number of things surrounding the iOS update that impact businesses, especially when it comes to marketing and development. For …
iOS 13’s Privacy Changes Have Big Repercussions For Businesses Read More »
“We co-create content with (B2B Influencers) in concert with brand messaging,” says TopRank Marketing CEO Lee Odden. “So now instead of people just ignoring the press release we actually have storytelling happening with these different voices. You have this intersection of one or two or three or four influencers talking about this topic and those …
B2B Influencer Marketing Adds Up To Nurture and Ultimately Conversion Read More »
“We really took a strategic imperative about two and a half to three years ago to step up our enterprise game,” says SurveyMonkey CEO Zander Lurie. “This has been a company that has thrived in going direct to end-users. We’ve built up a user base, a paid customer base, today of almost 700,000 people. But …
Selling To the Enterprise Has Been Wildly Successful Read More »
“Retailers and brands took advantage of the buzz, the demand, the awareness, that Amazon has created and really rode that wave for great growth,” says Rob Garf, VP of Industry Strategy and Insights for Salesforce. “Retailers didn’t just ignore Prime Day, but they leaned into it. They really recognized this manufactured holiday, recognized the demand …
How Non-Amazon Retailers “Leaned Into” Prime Day To Increase Sales Read More »
When Jessika Phillips, Founder of NOW Marketing Group and Host of Social Media Week Lima, went to a large social media conference she had a thought — here was a truly amazing and informative event, and what if she could replicate it in her hometown of Lima, Ohio? Her goal was to bring hundreds of …
“The pace of change, the disruption in our industry, it’s manic,” says Ogilvy Global CEO John Seifert. “We’re all trying to get our arms around it. The hope I have for convening moments like Cannes is the clients and their partners in tech and creative communications and data start to come together and work harder …
The Disruption In Our Industry, It’s Manic, Says Ogilvy CEO Read More »
“It’s really about customer experience,” says Nirosha Methananda, VP of Marketing at Bombora. “I think that is something fundamental to marketing. I feel like we have gone down this path of almost over automating and having to constantly pounce on people without necessarily being conscious and mindful of what their experience is on the other …
Create a Marketing Strategy That’s Not Annoying, Says Bombora VP Read More »
“The Instagram effort is one that we predicted for a long time,” says Button CEO Michael Jaconi. “I wasn’t the most popular guy in the venture capital pitch room saying hey, the world is moving to commerce. They said advertising makes so much money. In reality, what I think Facebook is doing is very smart. …
Facebook Trying To Habituate Consumers Around Driving Transactions, Says Button CEO Read More »
