Salesforce is booming and the reason is that virtually every company in the world is going through a huge digital transformation, according to Salesforce co-CEO Marc Benioff. “The reason why…
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In 2010, Freshworks started as Freshdesk with a dream to make a dent in the world of customer support. The company has grown exponentially since then, moving well beyond customer…
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Shantanu Narayen, Adobe CEO, recently discussed on CNBC about how Adobe is working to actually create a brand new industry focused on digital engagement and customer experience management. I thought this…
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Customers are the lifeblood of any business, which is why companies should have clear strategies regarding their customer relationship management (CRM). One way to do this is by using CRM…
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Entrepreneurs today are busier than ever, working even when they’re away from the office. A good Customer Relationship Management (CRM) program goes a long way in helping to keep track…
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In its bid to become more than just a messaging platform, Slack has been collaborating with several companies to building integrations across apps. Called “Actions,” this simple shortcut lets you work…