customer service

Top 8 Tools to Improve Customer Experience Using Heat Maps, Feedback and Links

Customer experience is a top priority for businesses in 2019 and beyond. A survey conducted by the Temkin Group suggests that companies with an annual revenue of $1 billion can expect to increase it by up to $775 million within three years simply by investing in customer service. Additionally, a Walker study predicts that by 2020 …

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You Say You’re ‘Service-Oriented,’ But Are You Really?

A truly extraordinary business goes further and deeper than most — it makes the bold move toward actually caring about customers and becoming truly service-centric. By changing its motives, the business is able to produce happier employees, which leads to a more successful and loyal customer base. How? When you take care of your employees, …

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Dedicate This Small Business Week to Building Lasting Customer Relationships

Move over, Cinco de Mayo! This year, May 5 kicks off another holiday of sorts and one the US small business community has had circled all year long: National Small Business Week. For the past 56 years, we’ve set aside one week to recognize and celebrate the incredible contributions of America’s entrepreneurs and small business …

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11 Ways to Create an Awesome Retail Experience

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce. If you run a traditional retail store and want to draw customers in—and keep them coming back—you must focus on creating an incredible in-store experience that entices them to make a purchase in person. That’s why we …

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Customer Service Expectations Are Rising—Is Your Business Keeping Up?

Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey. Here’s what this survey of nearly 1,000 U.S. adults found and what you can learn from it. Consumers value great service 54% make purchasing decisions based …

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How To Solve The Five Most Common Social Media Problems

How To Solve The Five Most Common Social Media Problems Deploying social media as part of your overall digital marketing mix can be an important way to build brand awareness, attract new customers, and sell more products. However, every now and then, a few tweaks might need to be made to the way you are using …

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